Monday, January 25, 2016
When a customer or client calls a company's customer service hotline, they are often put on hold and forced to wait for long periods of time before they can speak to a business representative. This is a frustrating and time-consuming experience, leading the caller to have negative feelings about the company in question. In some cases, the waiting period was found to be so long that customers found it easier to call in the hours of the morning when they know that the call volumes will be lower, and they still had to wait for a time before being served.
Call-back technology is designed to improve customer experiences with a company's call center by eliminating the need for them to spend long hours on hold.
What is a Web Call-Back?
A web call-back service runs on technology where people enter their phone numbers into a request form on a website. It is a service that streamlines call center operations, enabling them to connect with as many people as possible while making the experience pleasant for everyone involved. Web call-back requests are also referred to as click to call, a call-back form or a call me button.
When a web call-back system is in place, people who wish to contact your company representatives can leave a web call-back request any time they wish as the call-back button will be displayed on our website pages at all times. When the person gives in their call-back request, their request is automatically routed into a queue for the contact center to process.
Requests can be made anytime, but you maintain control over when the call-back will be made by leaving your call center opening times on the page, or by offering prompt call-backs if your customer service center runs 24/7 and there is not heavy demand.
The company that runs the site then receives a web call-back request which is sent to their call center where an agent calls the person who made the call-back request on the phone number that they provided.
Benefits of Offering Web Call-Back Services
1. To shorten the call and improve the quality of the service provided, people sending in call-back requests also leave information on what exactly it is that they need to discuss so that the call-back request is sent to the right department that deals with each particular query. This saves time and call routing costs.
2. Some companies found that the queries that they received could have been easily answered with a simple web search. Forth is reason, they put a list of commonly asked questions along with their corresponding answers on the website besides the web call-back request, a move that reduces the number of calls that they have to send out while making the calls that they do make more manageable.
3. Your company will never have to worry about missing the opportunity to connect with potential clients who were unable to get a chance to speak with you because of long periods spent on hold.
4. If the call team is unable to reach the person who left the call-back, then they can leave a voicemail or return the web call-back request to the queue and try again later.
The main drawback to having your company offer a web call-back service is that due to the very nature of the service it leads to a sharp increase in the volume of calls that a call center makes and increased call center costs as they are now making the calls rather than receiving them.
Saturday, January 23, 2016
- Utilizing videos from various sources, including directly from video files, by recording webcam footage, or even by digitizing analog sources such as VHS tapes and TV tuners.
- Enhancing the video quality by adjusting the color settings or fixing common issues such as pixelated, blurry, or interlaced video parts.
- Transforming the visual style and appearance of the video with filters and special effects as well as by inserting transitions between scenes.
- Cutting and combining video segments as needed to remove unwanted footage, merge videos together, or even re-organize the sequence of scenes within a video.
- Adding audio tracks to insert background music or voiceovers.
- Using customizable text to create captions, subtitles, or watermarks.
- Optimizing videos easily with the hundreds of presets available for different devices or platforms – including mobile devices and online video sharing platforms such as YouTube or Facebook.
Saturday, December 26, 2015
Monday, December 14, 2015
If you want to improve something, first you have to measure it. This is a basic guideline where you can apply anywhere you want. When it comes to Morale and Productivity of your employees it is the same. In this article, we are going to elaborate on how Time Tracking Software can improve morale and productivity of working time.
- You can read here about some of the benefits of time tracking software
With accordance to the kind of time tracking software used, this software can likewise recognize where representatives are most profitable and productive, so specialists can be fitted with the occupation in which they're most appropriate. For instance, on the off chance that you find that one of your employees is amazingly talented in finance and less productive when working, you can re-distribute the workload in accounting and book-keeping to match your employees with their most grounded abilities. Employers are more content when their abilities nearly suit their sets of responsibilities, enhancing employees's morale and as well as the productivity of the company or the organization.
How your workers react to time tracking depends not just on how you exhibit the advantages of the software to them, it likewise relies on how solid morale around the work environment is past the software used to track time and productivity. At the point when employees as of now feel that the organization has their best advantage at the top of the priority list, the presentation of time-tracking software will be gotten as another approach to fit them to the most ideal positions and to pay them decently for the time they spend and the work they deliver.
Wednesday, December 2, 2015
Friday, November 6, 2015
YouTube is the ultimate place for videos and music where almost anyone can watch them for free of charge. Let us forget about the videos and turn our face towards the music on YouTube. As soon as a new popular song or a music album is released for paid listening through other platforms, it is uploaded to YouTube as a video. And also not to mention, YouTube can be considered as the largest source of free music for music lovers.
However YouTube does not provide you the privilege of downloading these videos. Currently there are several standalone tools such as IDM (Internet Download Manager), YVD (YouTube Video Downloader) and as well as some web and cloud based free services which assist you in downloading YouTube videos to your personal computer.
However what if you have a low bandwidth or a limited available date for you to download? While an MP3 of a song is around 3 MBs, a 720p video file for a 3 minute song averagely sizes around 25 MBs. What if you are only interested in music not the video? So isn’t it better if there’s a tool or a platform where you can rip the sound or the song from the video file and download as mp3?
Well today I’m going to introduce you a very useful website where you will be able to carry out the above mentioned task – YouTube to mp3!
And fellas if you find this article interesting and helpful, share the word with your friends around. And if you have any question regarding the topic just mention in below within a comments section. I will answer them personally.
Till the next time! Hola!
Monday, November 2, 2015
Benefits of time tracking software for remote workers
Sunday, November 1, 2015
Wednesday, September 9, 2015
Tuesday, September 8, 2015
Sunday, September 6, 2015
Having a computer is one of the few conveniences of modern technology. However, owning one can also cause a lot of problems to the user. There are instances wherein you accidentally deleted a file and realized you need it back.
You need to make sure first if have permanently deleted a file. Therefore, you need to look around for it first. For Windows-based computers, you may need to open the Recycle Bin and look for the missing file. If you have a lot of files on your Recycle Bin, you can use the search box at the top right corner of the window.
You also need to remember that the Recycle Bin can be emptied out by using programs like CCleaner. Therefore, you need to make sure that CCleaner and other similar programs are not running on the background so that you can still recover files from the Recycle Bin. If you are using a cloud storage service like Dropbox or Google Drive, you need to make sure that you are logged in to your account on the website and check your deleted files there. You may still be able to recover the file that way.
Always Check Your Backups
If you are a Windows user, you can use the built-in backup tools. Windows 7 users can make use of the Previous Versions toll to check whether a backup of your file has been created. For you to check previous versions, simply navigate to the folder containing your missing, right click and select Restore previous versions.
Windows 8 users can make use of the File History feature. However, it is not enabled by default. You need to enable it manually to make use of the feature. If you haven’t done it yet, then you are out of luck. If you have already enabled the feature, you can select one of the folders in your computer and click the History button on the ribbon for you to see the backup copies of files that were once stored in that specific folder.
A Safe Way to Recover a Deleted File
You can boot the computer from a file recovery live CD or a USB flash drive. Another option is to remove the hard drive from the computer and put it in a hard drive enclosure, and then plug it in to another computer as an external secondary drive. The key here is to avoid writing the entire hard drive. You can also make use of file recovery software to scan your hard drive for the deleted file. If the file has only been recently deleted and not much data have been written to the drove. You still have a chance of recovering the file.
Making Use of File Recovery Software
Data Recovery Pro is a file recovery program that thoroughly scans the computer for deleted files to bring them back to life. The program can guide you through the process of finding and recovering deleted files. You can simply search the file by using keywords and key phrases to find your missing documents and emails. The program can even retrieve missing files from external storage devices like iPod. The program is compatible with Windows 200, XP, Vista, 7 and 8 operating systems. You can download the software in Protect Any PC’s official website.
Wednesday, August 26, 2015
Monday, August 17, 2015
Thursday, August 6, 2015
Maruti Suzuki is the leading carmaker in India. The favorite ride of millions of Indians, Maruti has become an iconic brand in the country. Its popularity and preference is something that the rivals have not been able to replicate, despite having better technology or resources. The average Indian car buyer loves Maruti cars. This preference could be attributed to the maker providing the buyers with good cars with reasonable comfort, features and power, but at lower prices. In addition, most of these cars return good fuel economy, thereby resulting in better acceptance.
Monday, July 27, 2015
As a business owner it is essential to get the maximum out of your employees in their working hours. As you know with the development in social media in this 21st century, more and more personnel have become addicts and your employees might be in that category as well. To acquire the maximum productivity from your employees you have to have to keep a closer look at them while they are working. Obviously you can’t stand by them the whole day and even you do so it will be a pinch in their minds.
You can read more here: http://www.keylogger.net
Sometimes you may think that monitoring your employees in their working hours using a keylogger is somewhat unethical. However you must remember that you pay your employees for the tasks they perform for you rather than for themselves.